Overview
Most login and registration issues occur when your organisation's details haven't been uploaded yet or you're trying to sign in with an unregistered email address. Because Strove accounts are managed through your employer's partnership, access depends on your organisation having an active subscription and having added your details to their member list.
This guide will help you determine what's happening and what steps to take next.
If your organisation has a Strove Account
If your company already uses Strove, you can register with:
Your work email address, or
The email address your administrator registered with Strove (if it differs).
If You See "No Account Associated With This Email Address"
This message can mean one of three different things, so it's worth checking each:
Your email hasn't been added yet. Your administrator hasn't uploaded your email address to your organisation's member list.
Contact your HR team or Strove admin and ask them to confirm your email is included in the member list.
Once added, you can complete your sign-up in the app.
Your account has been deactivated. If you previously had a working Strove account but have since left your organisation (or been removed from its member list), your account becomes inactive and you'll see this same message if you try to register again.
If you believe this applies to you, contact Strove Support — we can confirm your account's status and advise on next steps.
Your email address has a typo. Even small differences (extra spaces, ".co.za" vs ".com", a misspelled domain) will cause this message, since the address won't match what's on your organisation's member list.
Double-check you're entering your email exactly as your organisation has it on file.
We cannot manually register users on behalf of an organisation — only your organisation administrator can add or reactivate your membership. If you're unsure which of the above applies to you, contact Strove Support with your name, organisation, and the email address you're trying to use, and we'll help identify the cause.
If your organisation does not have a Strove account
If your company isn't partnered with Strove, your work email won't be recognised during registration.
What to do:
Visit strove.health to learn more about our wellness platform.
If you'd like your workplace to join, share our contact details with your HR or wellness team so they can enquire about setting up a company account.
General login troubleshooting
If you already have an account but can't log in:
Make sure you're using the same email address linked to your organisation's account.
Check for typos as even small differences (like extra spaces or ".co.za" vs ".com") can prevent login.
Confirm you're selecting the correct login method (email, SSO, or company-specific login).
Verify that your internet connection is stable.
If you've recently changed companies, note that your old Strove access may be tied to your previous employer.
Check your Junk/Spam folders for your OTP email
If none of these steps resolve the issue, contact Strove Support with:
The email address you're trying to use
The name of your organisation
A description or screenshot of the error message
Common registration and login error messages
Error Message | Meaning | What to Do |
"No account associated with this email address." | One of three things: your email hasn't been added to your company's member list yet, your account was deactivated (e.g. you left your organisation), or you've mistyped your email. | Double-check your email for typos first. If it's correct, contact your HR/Strove admin (if newly joining) or Strove Support (if you previously had access) to confirm your account status. |
"Account locked" | Too many failed login attempts triggered a temporary lock. | Wait 15 minutes and try again, or contact Strove Support if it persists. |
"Network or server error" | There's a temporary connection issue. | Check your internet connection, close the app, and try again later. |
Tips for a smooth login experience
Always use your work email or the email linked to your organisation's Strove account.
Avoid registering with personal addresses unless specifically authorised.
Keep your Strove app updated to the latest version.
Ensure you've completed the initial invitation process if your organisation uses invite links.
Still need help?
If you've followed these steps and still can't register or log in, please contact Strove Support with:
Your full name
Your organisation's name
The email address you're trying to use
A screenshot of the issue (if possible)
Our team will investigate and assist you in getting up and running as soon as possible.