We know how frustrating it can be when you're excited to dive into the Strove app but hit a snag while trying to sign in. Don’t worry—we’re here to help! Below, we’ll guide you through the most common reasons you might be having trouble and how to fix them.
Are You Registering as an Individual User?
Strove is designed for organisations, meaning individual users can't register on their own without signing up an organisation. If you’re trying to sign up without being part of an organisation that uses Strove, you won’t be able to access the app until a subscription has been created and you have been invited.
What to do:
Check with your organisation. Reach out to your HR Team to confirm if your company offers Strove and that your email has been added to their list of approved users.
If your organisation hasn’t been onboarded with Strove, you won’t be able to create an account at this time.
Email Not Registered by Your Organisation's Admin
If you’re part of an organisation that uses Strove but can’t sign in, your email might not have been registered yet. This can happen if your organisation is still in the onboarding process or if your email has not been added by the administrator for your organisation's Strove Account.
What to do:
Contact your HR or leadership team. Ask them to double-check that your work email is included in the Strove system.
Using a General Email Domain (e.g., Gmail, Yahoo)
Strove accounts are tied to organisation domains (e.g., @yourcompany.com), so trying to sign up with a personal email like Gmail or Yahoo can result in errors.
What to do:
Use your work email. Double-check that you’re entering the correct email address provided by your organisation.
If you’re unsure which email to use, your HR or Admin team should be able to assist.
Account Already Exists
Sometimes, users run into trouble because they’re trying to create an account with an email that’s already been registered with us. This can happen if you’ve used Strove in the past or you are trying to signup instead of logging in.
What to do:
Double-check that your account is still active: Ask your HR or leadership team if your account is still active. If it is not, they will be able to reinvite you on the admin portal.
Still Need Help?
If you’ve tried all the above and are still stuck, don’t hesitate to reach out to our friendly Support team. You can contact us via [email protected], and we’ll be happy to assist!
We hope this guide helps you get back on track and into the app without a hitch. See you in the Strove App!