We know how frustrating it can be when you're excited to dive into the Strove app but hit a snag while trying to sign in. Don’t worry—we’re here to help! Below, we’ll guide you through the most common reasons you might be having trouble and how to fix them.
Common access issues include problems with verification emails or OTPs, which may not appear in your inbox or get marked as spam.
Are You Registering as an Individual User?
Strove is designed for organisations, meaning individual users can't register on their own without signing up an organisation. If you’re trying to sign up without being part of an organisation that uses Strove, you won’t be able to access the app until a subscription has been created and you have been invited.
What to do:
Check with your organisation. Reach out to your HR Team to confirm if your company offers Strove and that your email has been added to their list of approved users.
If your organisation hasn’t been onboarded with Strove, you won’t be able to create an account at this time.
Email Not Registered by Your Organisation's Admin
If you’re part of an organisation that uses Strove but can’t sign in, your email might not have been registered yet. This can happen if your organisation is still in the onboarding process or if your email has not been added by the administrator for your organisation's Strove Account. The platform requires prior approval for work emails, meaning only emails that have been authorized by your organization’s admin can complete the registration process. This is a security feature designed to ensure that only verified users gain access.
For example, users might see error messages such as "No account associated with your email" or "Please contact support for assistance (Error1)", which indicate that their email is either unregistered or affected by subscription issues.
If you’re part of an organisation that uses Strove but can’t sign in, your email might not have been registered yet. This can happen if your organisation is still in the onboarding process or if your email has not been added by the administrator for your organisation's Strove Account.
To resolve this, make sure to connect with your HR or Admin team to confirm whether your email has been added to the approved user list.
What to do:
Contact your HR or leadership team. Ask them to double-check that your work email is included in the Strove system.- Identify the specific admin or IT personnel involved: If you’re unsure who to reach out to, your HR team can provide the right contact details for the Strove admin or IT staff managing the system.
Understand Support Limitations: Note that Strove Support cannot register users or change organizational settings directly; these actions must be completed by your organization’s admin.
Using a General Email Domain (e.g., Gmail, Yahoo)
Strove accounts are tied to organisation domains (e.g., @yourcompany.com), so trying to sign up with a personal email like Gmail or Yahoo can result in errors.
What to do:
Use your work email. Double-check that you’re entering the correct email address provided by your organisation.
If you’re unsure which email to use, your HR or Admin team should be able to assist.
Account Already Exists
Sometimes, users run into trouble because they’re trying to create an account with an email that’s already been registered with us. This can happen if you’ve used Strove in the past or you are trying to signup instead of logging in.
What to do:
Double-check that your account is still active: Ask your HR or leadership team if your account is still active. If it is not, they will be able to reinvite you on the admin portal.
Still Need Help?
If you've tried all the above and are still stuck, first contact your organization's admin or HR team as they manage user access.
If you’ve tried all the above and are still stuck, don’t hesitate to reach out to our friendly Support team. You can contact us via [email protected], and we’ll be happy to assist! When contacting support, be sure to include details such as your work email address, the organization you are associated with, and any error messages or issues you encountered. This information will help the support team assist you more effectively. However, keep in mind that Strove Support cannot directly register users or make changes to organizational settings due to security and privacy policies. For direct approval and registration, it is essential to contact your organization’s admin.
We hope this guide helps you get back on track and into the app without a hitch. See you in the Strove App!