Overview
Only administrators who manage their organisation’s Strove subscription can view or edit billing information in the Web App.
Normal users won’t see subscription payment options in the mobile app, as subscription billing is handled entirely at the organisational level.
Depending on your company’s setup, your organisation may:
Manage billing directly (Strove issues monthly invoices to the organisation’s finance team), or
Add a payment method in the Web App for automated billing.
If your company’s billing is handled centrally by Strove through monthly invoices, you won’t need to add a payment method.
Adding a payment method (for admin-managed billing)
If you’re prompted to add a payment method when activating your organisation’s subscription, follow these steps carefully:
Select Your Subscription Plan
Once you’ve chosen a plan in the Strove Web App, you will be directed to the Payment Page, which displays your subscription details and total amount (including tax).
Enter Your Billing Details
Complete the following fields accurately:Email Address: The address to associate with your organisation’s billing account.
Card Information:
Card Number
Expiration Date (MM/YY)
CVC Code (three-digit number on the back of your card)
Cardholder Name: Exactly as it appears on the card.
Country or Region: Select your location from the dropdown (e.g., South Africa).
Currency Selection: Choose the correct billing currency for your organisation.
Currency selections are permanent and cannot be changed once the payment method is created.
Review and Confirm
Check the Subscription Summary on the left-hand side of the screen to ensure the correct plan, billing frequency, and pricing (including tax) are displayed.
Complete Setup
Click Subscribe to finalise the setup and enable automated billing for your organisation.
If Your Organisation’s Billing Is Managed Directly by Strove
Some organisations have opted for invoice-based billing managed by Strove’s finance team.
If this applies to you:
You will not see a payment method prompt in the Web App.
Invoices will be issued directly to your organisation’s finance contact each billing cycle.
Please contact your internal finance/HR team for any queries about payments or billing schedules.
If you believe your organisation uses invoice-based billing but still see a payment prompt, contact Strove Support before proceeding.
Accepted payment methods
The Strove Web App currently supports:
Major credit and debit cards: Visa, MasterCard, American Express.
Corporate cards: If approved by your organisation’s finance department.
Note: Prepaid, gift, or virtual cards may not be accepted depending on your card provider or region.
Updating or changing a payment method
If your organisation uses automated card billing, you can update your card details at any time:
Log in to your Strove Web App (Admin account).
Navigate to Settings → Billing.
Click Update Payment Method and enter your new details.
The selected billing currency cannot be changed after initial setup. If your company operates in multiple currencies, confirm the correct one with your finance department before proceeding.
Common Payment Setup Questions
Q: What if I don’t see the payment option?
A: Your organisation likely uses Strove’s invoice-based billing. Contact your internal HR or finance team to confirm.
Q: What if my payment doesn’t go through?
A:
Double-check your card details and ensure online payments are enabled.
Confirm that the card supports international transactions (if applicable).
Retry using another card or contact your bank if the transaction fails.
Q: Can I change the currency later?
A: No. Once a payment method is created, the billing currency is fixed. Double-check your selection before confirming.
Important for Admins
Only admins with Web App access can manage billing.
Normal Strove users do not have access to payment or subscription information in the mobile app.
For large organisations with multiple divisions, confirm whether your division’s billing is managed centrally before adding a new payment method.