What Are Talk & Pathways?
Talk gives you access to qualified wellbeing professionals who support your mental, emotional, and physical health through one-on-one virtual consultations.
Pathways provides guided, structured programmes designed to help you work through common challenges like burnout, stress, sleep issues, nutrition habits, anxiety, and more. All at your own pace.
Together, these features replace Integrated Care and offer a more flexible, personalised way to improve your wellbeing.
What Services Are Offered Through Talk?
Depending on your organisation’s setup, you can book sessions with a variety of registered professionals, including:
Registered Counsellors
Clinical or Counselling Psychologists
Certified Life Coaches
Registered Dietitians
Professionals may differ across regions, but all providers in Talk are vetted and verified by our Clinical Team.
How Credits Work in Talk
Credits are required to book Talk sessions. Your organisation decides how credits are allocated, how often they renew, and whether you may pay individually for sessions.
Viewing Your Credits
You can check your current credit balance at any time:
Open the Talk tab
Your remaining credits will appear at the top of the screen
How Credits Are Used
Each booked session deducts one credit, unless specified otherwise
Credits can be used for any Talk provider your organisation has enabled
When You Run Out of Credits
This depends on your organisation’s setup:
Most organisations: credits are assigned and managed by the organisation admin
Some organisations: users may be able to pay individually for additional sessions
Because credit allocation varies, the below queries should be directed to your organisation’s admin, not Strove Support:
missing credits
needing more credits
credit top-ups
allocation rules
Strove Support cannot assign Talk credits.
What Support Can Strove Provide?
The Strove Support & Clinical Team can assist with:
provider no-shows
last-minute cancellations
booking errors
issues with joining a virtual session
technical problems with the Talk feature
inappropriate provider behaviour or safety concerns
Support cannot help with:
credit allocation
credit limits
billing setup
organisation rules around Talk.
Booking a Talk Session
Booking is simple and takes less than a minute.
Open the Talk tab in the app by selecting “+” and select “Book a Session”
Use the search bar or filters to find a provider by need (e.g., stress, trauma, sleep, burnout, nutrition).
Review provider profiles and choose the one that suits you.
Select an available date and time.
Confirm your booking. The credit is deducted only after confirmation.
You’ll receive booking reminders and can join the session directly from the Talk tab.
Editing or Cancelling a Booking
You can change or cancel your upcoming session as long as you’re within the allowed window.
Go to Home → Upcoming Session
Tap Edit to adjust the date or time
Tap Cancel to remove the booking
Cancellation Rules
Cancelling more than 24 hours before the session restores your credit
Cancelling within 24 hours or not attending results in the credit being deducted
If you believe a cancellation should be reviewed (e.g., emergency circumstances), contact Support so the Clinical Team can assist.
No-Show Rules
If You Missed a Session
Credits are non-refundable unless the cancellation window was followed. This is managed by your organisation’s credit policy, not Strove Support.
If Your Provider Missed the Session
If the professional does not join:
Contact Support via the in-app Support section
Share the session date and time
After verification, your credit will be reinstated
You may then rebook with the same provider or another one
What Are Pathways?
Pathways are structured, guided programmes created by qualified mental-health and lifestyle experts.
They help you build healthier habits across themes like:
Stress awareness and burnout prevention
Sleep improvement
Nutrition fundamentals
Anxiety regulation
Resilience and coping techniques
Pathways are self-paced and require no credits, meaning they’re available to all users whose organisation has enabled them.
Privacy and Confidentiality
Your wellbeing journey is private.
Your organisation cannot see your session notes, Insight results, or your individual bookings
Providers follow strict professional confidentiality standards
Only aggregated, anonymous usage data is shared with organisations
Your personal wellbeing data never appears on leaderboards, reports, or admin dashboards.