When your data does not sync correctly, it can be a frustrating experience. However, there are some easy ways to check into what happened to your activities.
For Activities from Connected Apps (e.g., Google Fit, Apple Health)
Check the Integration
Ensure your Strove app is linked to your health apps.
Go to Settings > Connect Apps in Strove and enable any apps that aren’t green.
Verify Activity Details
Make sure the activity appears in your health app and hasn’t been manually edited.
Strove doesn’t process manually altered activities—even small changes can flag them.
Check Third-Party Apps
If you’re using a middle app (e.g., Strava with Huawei Health), confirm the activity shows in the app linked to Strove. Strove only processes data from directly connected apps.
Look at Recent Activities
Strove processes activities recorded in the last 7 days. Check if your activity falls within this timeframe.
For Activities Recorded in Strove (e.g., Workouts, Meditations)
Stay Logged In
Don’t log out or clear your cache before syncing! Unsynced data stored in your phone’s cache is lost when you log out.
Check the Activity Sync Page
Go to Settings > Activity Sync in the Strove app to see your recorded activities.
Sync Your Activities
Ensure activities are synced. Look for a synced date and a green checkmark. If not, tap the "Sync" button to upload them.
If you’ve tried all these steps and still have issues, feel free to contact our support team for help. We’re here for you!