When your data does not sync correctly, it can be a frustrating experience. However, there are some easy ways to check into what happened to your activities. Understanding these common causes can help you ensure that your points and activity records remain accurate and up-to-date.
Common Causes of Syncing Issues
Not Saved in the "Activity Sync" Page:
Activities recorded on Strove may be not be synced result from unstable internet or premature app closure. Look at your activity suncing
Network Instability:
An unstable connection can hinder data sync.
App Logout:
Logging out during activities disrupts syncing.
Disabled External App Connections:
Data sharing may fail if external apps like Google Fit are not properly enabled.
Insufficient App Permissions:
Without necessary permissions, Strove cannot retrieve information from connected health apps. Data will not sync during periods when permissions are disabled or revoked.
For Activities from Connected Apps (e.g., Google Fit, Apple Health)
Data Retention When Relinking Health Apps
If you decide to delink and then relink a health app such as Zepp to Strove, rest assured that your data remains safe. Strove retains all previously recorded data in its system, and no existing records are lost when you reconnect a health app. For instance, your step count and workout logs that were already captured will still be accessible after re-establishing the connection.
1. Check the Integration and Permissions
Ensure your Strove app is linked to your health apps.
Go to Settings > Connect Apps in Strove and enable any apps that aren’t green.
Verify that all necessary permissions are granted in both Strove and your health app.
Note that Strove cannot access data from periods when permissions were inactive, even after reactivating them.
2. Verify Activity Details
Make sure the activity appears in your health app and hasn’t been manually edited.
Strove doesn’t process manually altered activities—even small changes can flag them.
3. Check Third-Party Apps
If you’re using an intermediary app (e.g., Strava with Huawei Health), confirm the activity shows in the app linked to Strove. Strove only processes data from directly connected apps.
4. Look at Recent Activities
Strove processes activities recorded in the last 7 days. Check if your activity falls within this timeframe.
5. Esure Network Stability
Poor network conditions can prevent syncing. Ensure a stable internet connection while using the app
6. Watch for System Delays
Sometimes data syncing may be delayed due to maintenance or third-party app delays. These typically resolve within 24 hours.
7. Verify the Correct Tab
For steps or daily activity data, check the appropriate tab, such as the "Steps" tab instead of the "Activity" tab.b.
For Activities Recorded in Strove (e.g., Workouts, Meditations)
Stay Logged In
Don’t log out or clear your cache before syncing! Unsynced data stored in your phone’s cache is lost when you log out.
Check the Activity Sync Page
Go to Settings > Activity Sync in the Strove app to see your recorded activities.
Sync Your Activities
Ensure activities are synced. Look for a synced date and a green checkmark. If not, tap the "Sync" button to upload them.
Refresh the App
Drag down on the homepage screen until you see a spinning arrow to manually refresh and sync recent activities.
Verify the 'Activity Sync' Page
Confirm your activity is listed on the "Activity Sync" page. Unsynced activities may not be showing due to issues like internet instability or app termination.
If you’ve tried all these steps and still have issues, feel free to contact our support team for help. We’re here for you!
Preventative Measures:
Always maintain a stable internet connection while using the app.
Regularly verify connections to external apps like Google Fit or Apple Health.
Avoid logging out during an activity to prevent data loss.
Periodically refresh the app to ensure data syncing.
Check the "Activity Sync" page frequently to confirm synchronization.
Enable permissions immediately after linking a health app to ensure all potential data is accessible.
If experiencing syncing issues, verify that permissions remain active in the connected app's settings.
Remember that you can relink health apps without worrying about data loss, as previously recorded data is preserved.