Content won’t play
Check your internet connection.
Close and reopen Strove.
Check that you have the latest app version.
Try another session to see whether the problem affects one item or all content.
If it still won’t play, contact Strove Support with the content title and any error message.
My mindful minutes are missing
For a session completed in Strove, finish the session and allow time for it to sync.
For a session recorded in another app:
Check that the app shares mindfulness data with Apple Health or Health Connect.
Confirm the session appears there.
Check that Strove has permission to read the relevant data.
Open the connected app, then reopen and refresh Strove.
Sleep sounds do not count towards mindful minutes. Other sessions must meet the activity requirements to count.
My session appears, but I haven’t earned Coins
Check whether you have reached the 200-Coin weekly limit. Once you reach it, you can still record eligible activities and earn points, but no additional Coins until Monday.
If you have not reached the limit, check whether the session earned points. Each point adds 1 Coin, up to the remaining weekly allowance.
My streak hasn’t updated
Check the session’s duration and the date shown in your activity history. Recording mindful minutes and qualifying for a streak are separate things.
If the activity appears correctly but your streak still looks wrong, contact Strove Support.
Still need help?
Contact Strove Support if a session remains missing after 24 hours, or if playback, points or streaks still look incorrect.
Include the session name, date, duration, device and app used. Add a screenshot of any error message if helpful.