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Troubleshooting and FAQ's

Everything you need to get unstuck and continue Stroving

12 articles
I'm not receiving my OTP. Why?Some troubleshooting for when you OTP is not being generated
How to Link Your Volkano Active Watch to StroveTo help you connect your Volkano Active smartwatch to Strove so your activity data syncs correctly.
How to Link Your Honor Health App to StroveTo help you connect your Honor Health app to Strove so your activity and workout data sync correctly.
How to Link Your Galaxy Watch to StroveTo help you connect your Galaxy Watch to Strove using Samsung Health and Health Connect so that your activities sync automatically and accurately.
How to record an Activity in StravaTo guide you through recording an activity in the Strava app so your workouts can sync correctly to Strove, even if you don’t have a wearable device.
Why Isn’t My Strava Activity Syncing to Strove?To help you troubleshoot why your Strava activities may not be appearing in Strove, and to guide you through common fixes.
Troubleshooting Leaderboards & ChallengesTo help you understand why your Leaderboards or Challenge progress may look incorrect, delayed, or incomplete, and how to resolve the most common issues quickly.
Troubleshooting Library & Mindful Minutes IssuesTo help you resolve issues where Library content doesn’t play, mindful minutes don’t appear in your Dashboard, or Strove Coins don’t update after completing a meditation or sleep session.
Troubleshooting Assistance - Samsung Health Not Syncing to StroveIf your steps or workouts from Samsung Health aren’t appearing in Strove, this guide will help you identify exactly where the issue is.
Troubleshooting - Apple Health not syncing to StroveIf your steps or workouts are not appearing in Strove, this guide will help you determine whether the issue is with Apple Health, the Fitness app, permissions, or the way…
Troubleshooting Assistance - Google Fit Not Syncing to StroveIf your steps or workouts from Google Fit are not appearing in Strove, this guide will help you identify where the issue is and how to fix it.
Troubleshooting - Health Connect activities not syncingIf your steps or workouts are not appearing in Strove, this guide will help you determine whether the issue is with Health Connect permissions, your fitness app, or Strove itself.