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Troubleshooting - Health Connect activities not syncing

If your steps or workouts are not appearing in Strove, this guide will help you determine whether the issue is with Health Connect permissions, your fitness app, or Strove itself.

Quick fix: Reconnect Health Connect

If your Health Connect activities have stopped syncing or aren't appearing, try this first:

  1. Open Strove → Settings → Connected Apps

  2. Disconnect Health Connect (toggle off or remove)

  3. Close the Strove app completely

  4. Reopen Strove

  5. Go to Connected Apps and reconnect Health Connect

  6. Grant all permissions when prompted

  7. Pull down on the Dashboard to refresh

Activities should now begin syncing. A fresh connection re-establishes the link between Strove and Health Connect and often resolves syncing issues.

How Health Connect works with Strove

Health Connect does not track activity itself. It stores activity data written by other apps, such as:

  • Google Fit

  • Samsung Health

  • MiFitness

  • Honor Health

  • Other supported Android fitness apps

For Strove to display your activity:

  1. Your fitness app must record the activity.

  2. That app must write the data into Health Connect.

  3. Strove must have permission to read that data.

If any part of this chain breaks, syncing stops.

Android version requirements

Health Connect depends on your Android system version.

Devices running Android versions older than Android 14 may experience:

  • Inconsistent background syncing

  • Permission resets

  • Delayed data writing from fitness apps

  • Step data not reliably transferring

For the most stable experience, Android 14 or newer is recommended. If you are on an older Android version, some syncing issues may not be fully resolvable.

Important: historical data and backdating

Syncing starts from the moment you grant permission — Strove does not automatically pull historical data from before the connection. However, you can manually backdate your activities:

To backdate activities from the past 28 days:

  1. Open Strove → Profile → Connected Apps

  2. Tap Health Connect

  3. Select the Backdate option

  4. Choose which activities from the past 28 days you want to import

  5. Confirm to sync them

This manual backdate is available as a one-time option after linking Health Connect. Activities recorded more than 28 days ago cannot be backdated.

Step 1: Check if your activity exists in Health Connect

This is the most important check when reviewing your activities after reconnecting. To do so:

  1. Open the Health Connect app.

  2. Tap Data and access.

  3. Tap Browse data.

  4. Select:
    • Steps
    • Activity

  5. Check whether your activity appears under today's date.

If your activity does not appear in Health Connect:

This means your fitness app did not write the data into Health Connect. Strove cannot retrieve an activity that is not stored there.

Next steps:

  1. Go to Health Connect → App permissions.

  2. Select your fitness app.

  3. Ensure all relevant data types are enabled.

  4. Reopen your fitness app and allow it to sync.

  5. Restart your phone if needed.

If the activity still does not appear in Health Connect, the issue lies between your fitness app and Health Connect, not with Strove.

If your activity does appear in Health Connect

That's a good sign as that confirms the data successfully reached Health Connect. Now check whether Strove has permission to read it.

Step 2: Confirm Strove permissions

  1. Open Health Connect.

  2. Tap App permissions.

  3. Select Strove.

  4. Ensure all relevant permissions are enabled.

Once complete, you can open Strove and pull down on the Dashboard to refresh (usually within 15 minutes). If the activity appears, syncing is restored. If it still does not appear, continue to the next section.

Syncing limits to be aware of

Before escalating, confirm:

  • You've completed the Quick fix (disconnect and reconnect) above.

  • The activity appears in Health Connect.

  • Health Connect permissions were enabled at the time the activity was recorded.

  • The activity was not manually added or edited.

  • Health Connect is still installed and active.

Common reasons for Health Connect issues

Connection stale or interrupted

If you haven't seen activities syncing for a while, the connection between Strove and Health Connect may have stalled. Try the Quick fix at the top of this article first — disconnect, close Strove, and reconnect.

Permissions were recently enabled

Activities are only synced from the moment permissions are granted. If you recorded an activity before enabling Health Connect permissions, use the manual backdate feature (see "Important: historical data and backdating" section) to import it retroactively.

Permissions reset after system update

Android updates can sometimes disable Health Connect permissions. Recheck both your fitness app permissions and Strove permissions. You may also need to redo the Quick fix to re-establish the connection.

Multiple apps writing the same data

If two apps write the same metric (such as steps), Android may prioritise one source.

Battery restrictions

Some Android devices restrict background data sharing. Opening your fitness app can sometimes trigger syncing.

When to contact Strove Support

Please contact Support if:

  • You've completed the Quick fix and activities still aren't syncing

  • The activity appears in Health Connect

  • Permissions are enabled

  • You refreshed Strove and waited a reasonable time

Include:

  • A screenshot of the activity in Health Connect

  • A screenshot of Health Connect permissions for Strove

  • A screenshot from your fitness app

This allows us to investigate efficiently.

When it is not a Strove issue

If the activity does not appear in Health Connect, Strove cannot access it. If your Android version is outdated, some syncing limitations may occur. Health Connect is the gatekeeper. Strove can only read what it provides.

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