How Samsung Health syncing works
Your activity must follow this path before appearing in Strove:
Galaxy Watch → Samsung Health → Health Connect → Strove
If your activity does not appear in Health Connect, Strove cannot access it.
Before troubleshooting, please confirm:
The activity was completed within the last 7 days
The activity was not manually added or edited
Health Connect is installed on your device
Your device is running a supported Android version (Android 14 or newer is recommended)
Step 1: Confirm the activity is in Samsung Health
Open Samsung Health and check:
Are your steps showing for today?
Is your workout listed in the Exercise history?
If it’s not there, the issue is between your watch and Samsung Health.
If it is there, continue to Step 2.
Step 2: Check if the activity is in Health Connect
This is the most important check you need to perform. The steps are as follows:
Open the Health Connect app.
Tap Data and access.
Select Browse data.
Choose the relevant category:
Tap Steps (for step issues)
Tap Exercise (for workouts)
Tap See all entries or review recent data.
Check whether your activity appears with today’s date.
If your activity appears here, it has successfully passed from Samsung Health into Health Connect.
If it does not appear here or you don't see a list of data to review, the issue is occurring before Strove receives the data.
Step 3: Check permissions in Health Connect
Still inside Health Connect:
Tap App permissions.
Select Samsung Health.
Ensure all relevant data types (Steps, Exercise, Heart Rate) are enabled.
Go back and select Strove.
Ensure all permissions are enabled.
After confirming permissions:
Open Samsung Health and leave it open briefly.
Then open Strove and pull down on the Dashboard to refresh.
Common issues and what they mean
Possible Issue: My Steps are not syncing
This is common on devices running Android versions older than Android 14.
If:
Steps show in Samsung Health
Steps do not show in Health Connect
This indicates a Samsung Health → Health Connect issue.
Ensure permissions are enabled and restart your phone.
If steps show in Health Connect but not in Strove after refreshing, contact Support.
Possible Issue: My workouts/steps show in Samsung Health but not in Strove
Most often, the workout was not written to Health Connect. In the case when:
The workout appears in Samsung Health and the workout does NOT appear in Health Connect
The issue is not on the Strove side you will need to clear your Samsung Health app cache and restart your device. Alternatively, you may need to contact Samsung Health customer support for assistance.
In the case when:
The workout appears in Health Connect but does not show in Strove
Refresh your Strove app completely and wait about 15 minutes. If still missing, contact Support.
Important syncing rules
Activities older than 7 days will not sync.
Manually added activities may not sync.
Leaderboards may take up to 24 hours to update.
Health Connect must remain installed and enabled.
Occasionally, opening Samsung Health can trigger syncing.
When to contact Strove Support
Please contact Support if:
The activity appears in Health Connect not just Samsung Health
It was completed within the last 7 days
Permissions are enabled
You refreshed Strove, and it still does not appear
When contacting Support, include:
Screenshot of the activity in Samsung Health
Screenshot of the same activity inside Health Connect
Screenshot of Health Connect permissions for Strove
This allows us to resolve your issue faster.
When It’s Not a Strove Issue
If the activity does not appear in Health Connect, Strove cannot access it. In this case, the issue lies between Samsung Health and Health Connect. Restarting the device and rechecking permissions usually resolves the matter.