Overview
After redeeming your Strove Coins for a reward, your voucher will appear in the Rewards section of the app and is usually ready to use immediately. However, some vouchers take time to process, and others may have specific usage rules. This guide covers common questions, clarifies how vouchers work, and walks you through troubleshooting steps if something goes wrong.
Understanding How Strove Vouchers Work
Nationwide Redemption
Some vouchers state that they can be redeemed “nationwide,” but this does not mean they can be used online or across all store types. In most cases, these vouchers are in-store only and must be redeemed at participating retail locations.
If your voucher contains a QR code, it is intended for in-store scanning only. You’ll see the QR code after confirming your reward in the app.
Always check the voucher details in your Strove wallet to confirm where it can be used.
Using a Voucher Toward a Larger Purchase
You can absolutely use your voucher as partial payment for a larger purchase. If your total is higher than your voucher’s value, simply pay the difference using another payment method. However, once a voucher has been used (even partially), it cannot be reused.
Voucher Expiry and One-Time Use
Each voucher can be redeemed once only, either in-store or online depending on the voucher type. After use, the QR code or wiCode becomes invalid. Redeemed vouchers expire 60 days after being issued if not used.
Troubleshooting Common Voucher Issues
1. No Confirmation After Redeeming
If you tapped “Redeem” but didn’t see a confirmation or new reward appear, try these steps:
Check your email inbox (and spam or junk folders). Some vouchers are emailed directly by our reward partners.
Check your Rewards Wallet in the app, as your Coin balance or voucher may have already been updated.
Refresh your app by closing and reopening it.
Wait up to one hour. If there’s still no confirmation or visible voucher after that time, contact Strove Support with your reward details.
If you attempted to redeem and nothing happened at all (no confirmation, no deduction, no voucher), please contact support immediately to confirm and resolve the issue.
2. Delivery Delays
Some rewards, such as e-gift cards, may take up to 24 hours to process. This delay is usually due to the reward provider’s system rather than Strove’s.
What to do:
Allow up to 24 hours for delivery.
Check your email for confirmation or a subject line like “Delivered: Your Order.”
Check your Rewards Wallet in-app again after a few hours.
Still no sign after 24 hours? Contact support so we can investigate with our partner.
3. In-Store vs. Online Vouchers
Some vouchers can only be used in-store, while others are online-only. Trying to use them in the wrong place may cause an error or rejection.
To confirm:
Open your voucher in your Rewards Wallet.
Check the usage notes — they’ll specify whether it’s for in-store or online redemption.
In-store: Show the QR code or wiCode at checkout.
Online: Enter the provided code in the “Promo” or “Voucher” field during checkout.
If you’re unsure, the Strove Support Team can verify where your voucher is valid.
4. Voucher Doesn’t Work at Checkout
If the store staff can’t scan or accept your voucher:
Confirm that the voucher hasn’t expired or already been redeemed.
Double-check that you’re at a participating retailer for your region.
If the voucher still won’t process, take a screenshot of the error or code screen and contact support immediately.
When to Contact Strove Support
If your issue persists after following the steps above, contact Strove Support with:
A screenshot of the issue (if possible).
The name of the reward you redeemed.
Any relevant details (e.g., date redeemed, store attempted, device type).
We’ll work with our rewards partner to resolve it as quickly as possible.